Leading Hotel Furniture Manufacturer in China Since 1997

  

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After-Sales Service

After-Sales Service

The quality of after-sale service directly influence the cooperation succeed or not in the hotel furnitur industry.

Our company has a irrevocable after-sale service principal, that is after delivering the products, we offer fixing service lifelong.

We gained orders from all over the world by good quality and perfect after-sale service. We will obey the principal" quality first and customer foremost" to go forward.

The detailed rules of after-sales service are as follows:

1. Our company offer perfect service, advanced insallations and maintain technological team. The vice general manager who mainly in charge of producing and technology, will check and guide the usage of furniture products regularly so that relevant measures can be taken to solving problems and improve jobs timely.

 

2. During the warranty period, call back will be made mothly, to know about the quality. We will assign our clerks to trace hotels once a quater, as to the usage situation, we also dispatch proffessional person to the hotel for assisting preservation. Besides, we set up the full preserve files, it aims at helping hotel to finish the preservation job for hadware assorting.

 

3. All furniture can be fixed or replaced for free if quality problem within one year.

 

4. Furniture was damaged cause from accident or wrong usage. We offer fixing service with specific fixing charges or cost of replaced.

HARMAN

XIANGYUAN SERVICE

XIANGYUAN SERVICE

Service Criterion: Three points without missing

01.

Recording all customers' telephone calling without any missing.

02.

Solving all customers' problems without any missing.

03.

Tracking all results of solving problem without any missing.

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We welcome you to contact us for more information and look forward to working with you !

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